Refund policy

Refund Policy

At Flossure, we strive for 100% customer satisfaction. That’s why we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Conditions for Returns

To be eligible for a return and refund, the product must meet the following conditions:

  • The product is unused and in its original packaging.

  • The return request is submitted within 30 days of receiving the product.

Return shipping costs are at your own expense. If the product is damaged or incorrectly delivered, Flossure will cover the return shipping costs.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

Return Procedure

  • Return Request: First, contact us at info@flossure.com to request a return. Items returned without prior request will not be accepted.

  • Return Instructions: Follow the instructions you receive from us after your return request.

  • Return Shipment: Send the product back to us according to the instructions provided. Make sure the product is properly packaged to avoid damage during shipping.

Refunds

  • Approval: We will notify you if your refund has been approved. If approved, you will automatically receive your money back within 3 business days via your original payment method.

  • Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.

  • Contact: If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@flossure.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and provide an appropriate solution.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Items Not Eligible for Full Refund

  • Free/Promotional Items: Free or promotional items are not eligible for a monetary refund. If the return conditions are met and the return is approved, you will receive a store credit instead.

For questions or more information about our return policy, please contact us:

 

 

CONTACT INFORMATION

Store Name: FLOSSURE
Address: Keurenplein 41, 1069CD Amsterdam, Netherlands
Phone Number: +31643603034
Email: info@flossure.com

Customer Service Opening Hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00

We respond to your request within 12 hours

https://flossure.nl/pages/contact