Terms and Conditions

  1. INTRODUCTION
    These General Terms and Conditions ("Terms") apply to all services and products offered by Flossure. By using our services, you agree to these Terms.

  2. DEFINITIONS
    In these Terms, the following definitions apply:

"Flossure": The trade name under which we operate.

"User": The person who uses our services or products.

"Agreement": The agreement between Flossure and the User.

  1. APPLICABILITY
    These Terms apply to all offers, agreements, and deliveries by Flossure, unless otherwise agreed in writing.

  2. PRICE AND PAYMENT
    All prices include taxes, unless stated otherwise. Payment must be made according to the specified methods and within the set term.

  3. DELIVERY
    We strive to deliver the products within the specified term. Any delays will be communicated as soon as possible.

  4. RIGHT OF WITHDRAWAL
    Consumers have the right to cancel a purchase within 14 days without giving reasons, in accordance with consumer protection laws.

  5. USE OF SERVICES
    The use of our services is only permitted for legal purposes. Misuse, including uploading illegal content or disrupting the operation of our services, is strictly prohibited.

  6. LIABILITY
    Flossure is not liable for indirect damages, consequential damages, or loss of data, unless legally required. Our liability is limited to the amount paid for the relevant service or product.

  7. INTELLECTUAL PROPERTY
    All content, trademarks, and designs made available through our services remain the property of Flossure. Copying, distributing, or commercial use without prior written permission is prohibited.

  8. COMPLAINTS PROCEDURE
    Complaints can be submitted via info@flossure.com. We strive to handle complaints within 1 day.

  9. CONFIDENTIALITY
    Flossure treats all personal information confidentially, in accordance with our Privacy Policy.

  10. FORCE MAJEURE
    Flossure is not responsible for delays or failures due to force majeure, including natural disasters, war, or telecommunications infrastructure failures.

  11. DURATION AND TERMINATION
    Agreements are entered into for the duration specified in the order. Both parties have the right to terminate the agreement in case of serious breaches of obligations.

  12. AMENDMENTS TO TERMS
    Flossure reserves the right to change these Terms at any time. Changes take effect after publication on our website.

  13. APPLICABLE LAW
    These Terms are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

  14. DISPUTE RESOLUTION
    We aim for amicable settlement of disputes. If this fails, disputes may be submitted to a competent court.

  15. WARRANTY
    We offer warranties on products in accordance with Dutch legislation. Any additional warranties are explicitly stated with the product.

  16. DATA PROTECTION
    We collect and use your data in accordance with the General Data Protection Regulation (GDPR). More information can be found in our Privacy Policy.

  17. CONTACT INFORMATION
    For questions or comments, you can contact us:

CONTACT INFORMATION

Store name: FLOSSURE

Address: Keurenplein 41, 1069CD Amsterdam, Netherlands

Phone number: +31643603034
Email: info@flossure.com

Customer service opening hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00

We respond to your request within 12 hours

www.flossure.com/pages/contact

FINAL PROVISIONS
If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in full force. Flossure reserves the right to transfer rights or obligations to third parties, provided this does not harm the User.