Frequently asked questions (FAQ)
1. Where is my package?
After placing your order, (Based on your location) it takes on average 1 business day (Mon-Fri) to process your order and 2-5 (Mon-Fri) business days for your order to be delivered. If these deadlines have passed and your package has not yet arrived, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via e-mail. Also check your spam folder, because sometimes our emails end up there. Please note that it may take some time before the Track & Trace link becomes active.
3. How can I track the progress of my order?
You can track the progress of your order with your Track & Trace number that you received via email. Enter the Track & Trace on our Track your order page to see the status of your delivery.
4. I am not satisfied with my package.
Please see our Return and Refund Policy for information on returning your package.
If you still haven't found an answer to your question, please feel free to contact us at info@flossure.com
CONTACT INFORMATION
Store Name: FLOSSURE
Address: Keurenplein 41, 1069CD Amsterdam, Netherlands
Phone Number: +31643603034
Email: info@flossure.com
Customer Service Opening Hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00
We respond to your request within 12 hours
